Description
Communication Skills Mastery is a self-paced course with 5 modules and 15 core lessons, plus welcome and closing lessons.
Course Modules
- Module 1: Listening and Powerful Questions โ Great communicators are known less for what they say than for how well they listen. In this module you will learn why messages get lost, how to listen so people feel genuinely understood, and how to ask questions that move conversations forward.
- Module 2: Verbal and Non-Verbal Fundamentals โ What you say and how you say it work together. In this module you will learn to structure messages so they land the first time, use your voice and body to support your words, and speak with confidence to a group or a boardroom.
- Module 3: Assertive Communication โ Assertiveness is the ability to express your needs, opinions, and boundaries clearly and respectfully, while respecting the other personโs. In this module you will learn to recognise the four communication styles, use practical assertive scripts, and influence people even when you have no authority over them.
- Module 4: Feedback and Written Communication โ Feedback and writing are where many good communicators stumble: feedback because emotions run high, writing because tone is hard to read on a screen. This module gives you frameworks for both.
- Module 5: Conflict and Difficult Conversations โ Conflict is not a sign that something is broken. It is a sign that people care and see things differently. This final module brings together every skill in the course so you can prepare for, navigate, and follow up on difficult conversations with confidence.
